Privacy Policy

Effective Date: 31st December 2024

1. Introduction

1.1 This Privacy Policy outlines the practices of Featherstone Fitness Ltd (“we,” “us,” or “our”) regarding the collection, use, and protection of personal information when you use our website or purchase our products and services.

2. Information We Collect

2.1 Personal Information: We may collect personal information, including but not limited to, names, email addresses, billing addresses, payment details, and social media accounts. Consent for data collection is obtained through explicit opt-in mechanisms.

2.2 Usage Information: We may collect information about how you interact with our website, including pages visited, time spent on the site, and other statistical data.

2.3 Cookies and Tracking Tools: We use cookies to enhance your experience on our website. You can manage cookies via your browser settings.

3. How We Use Your Information

3.1 Marketing: To provide updates, promotional offers, and relevant information.

3.2 Analytics: To analyze website usage and improve our services.

3.3 Delivering Products or Services: To process transactions and provide access to purchased products or services.

3.4 Legal Compliance: To comply with legal obligations, such as tax reporting and fraud prevention.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example, financial transaction data may be retained for up to 7 years for tax purposes.

5. Data Protection Rights

In accordance with UK data protection laws, including GDPR, you have the right to:

Access, correct, or delete your personal data.

Withdraw consent for data processing.

Restrict or object to processing

Request data portability.

Lodge complaints with the UK Information Commissioner’s Office (ICO).

To exercise these rights, contact us at [email protected]. We will respond to requests within one month as required by GDPR.

6. Security

We implement reasonable security measures to protect your data, including encryption, secure servers, and access controls. However, no system is entirely secure, and we cannot guarantee absolute security of your information.

7. Third-Party Providers

We share your personal data with the following third-party providers to deliver and improve our services:

Stripe: For secure payment processing.

PayPal: For secure payment processing.

GoHighLevel: For website hosting and service delivery.

Facebook/Meta Ads and Tracking Tools: For targeted advertising campaigns and analytics.

Google Analytics: For website analytics and performance monitoring.

Google Email: For email communications.

Canva: For delivering templates and creative content.

Active Campaign: For email marketing and communications.

Dropbox: For secure file storage and sharing.

G-Drive: For secure file storage and sharing.

All third-party providers are GDPR compliant and process data according to standard contractual clauses or equivalent safeguards when processing data outside the UK/EU.

8. Cookies Policy

8.1 What Are Cookies?

Cookies are small text files placed on your device to improve your experience on our website. They help us understand user behavior and improve functionality.

8.2 Types of Cookies We Use:

Essential Cookies: Necessary for website functionality.

Performance Cookies: Help us analyze website performance and user interactions.

Functional Cookies: Enable additional features, like remembering your preferences.

Advertising Cookies: Track your browsing activity to display relevant advertisements.

8.3 Managing Cookies

You can manage cookies through your browser settings. Disabling some cookies may impact website functionality.

8.4 Third-Party Cookies

We use third-party services like Google Analytics, Facebook Ads, and Active Campaign, which may set their own cookies.

8.5 Updates to Cookies Policy

We may update our Cookies Policy periodically. Check this section for the latest information.

9. Profiling and Automated Decision-Making

We do not use automated decision-making or profiling that significantly affects users.

10. Updates to Privacy Policy

We may update this Privacy Policy periodically. Users will be notified of significant changes via email or a prominent notice on our website.